Contact support
Email neo@solvin-apps.cc. Support is handled by Solvin apps.
If possible, include your platform, app version, Pro status, and a screenshot or exact error text.
Support
TickStudio Support
If something is not working, send an email. Please include your device, system version, app version, and what you were doing before the problem appeared.
Common help topics
The in-app help and FAQ cover Tap Tempo, BPM, presets, practice speeds, logs, setlists, reminders, iCloud, Google Drive, purchases, ads, and privacy.
For sync, purchase, or notification issues, describe what you expected to happen and what actually happened.
Privacy and accounts
The core metronome does not need a TickStudio account. Unless you turn on iCloud or Google Drive sync, practice data stays on the device by default.
Please do not send passwords, payment cards, private keys, or other sensitive credentials in support email.
Store and billing
Charges, refunds, and subscription management are handled by the App Store or Google Play. We can help confirm the Pro state shown inside the app and the next step.
For Pro access problems, include the store platform, approximate purchase time, and whether the app currently shows Pro as active.